Protecting Your Data & Privacy Is Our Priority

1. Introduction and Scope of This Policy

This Privacy Policy ("Policy") is published by tpower1, an online sports betting and casino platform operating under international licensing. This Policy describes how we, as the data controller, manage personal information collected from users who register, log in and use tpower1 services through our official website.

By registering or using any part of the tpower1 platform, you acknowledge that you have read, understood and agreed to the terms stated in this Privacy Policy. If you do not agree with any provision herein, please stop using our platform and contact our support team for further action.

This Policy applies to all users aged 21 and above who use tpower1 services, regardless of the device or method of access used.

2. Types of Information We Collect

tpower1 collects information from users through several means, depending on the type of interaction with the platform. The information we collect falls into two main categories:

A. Information You Provide Directly:

• Full name as it appears on your identification card or MyKad
• Date of birth, for age verification purposes (21 years and above)
• Active email address and mobile phone number
• Identification card number (MyKad) or passport number for foreign users
• E-wallet account information (Touch 'n Go eWallet, Boost, ShopeePay) or bank account number for payment and verification purposes
• Encrypted account password — we do not store passwords in plain text
• Any other information you voluntarily provide through support forms or communications with our team

B. Information Collected Automatically:

• IP address and device information (operating system, web browser type, screen resolution)
• Server log data including pages visited, access times and referring links
• Cookie data and similar tracking technologies for functionality and internal analytics purposes
• Betting history and financial transaction records within the platform
• Geolocation information obtained from IP addresses to comply with regional restrictions

3. Purpose of Using Personal Information

tpower1 uses collected personal information solely for legitimate and necessary purposes in delivering quality services to users. These purposes are as follows:

• Identity and age verification: Ensuring every user meets the minimum age requirement of 21 years before being allowed to use the platform.
• Account management: Creating, maintaining and processing user accounts including deposits, withdrawals and activity history.
• Payment processing: Processing transactions through Touch 'n Go eWallet, DuitNow, FPX, Boost, ShopeePay and cryptocurrencies (USDT, BTC, ETH) securely.
• Customer support: Handling enquiries, complaints and assistance requests via live chat and email in Bahasa Melayu and English, available 24/7.
• Fraud prevention and security: Identifying and preventing fraudulent activity, money laundering, terrorism financing and unauthorised account use.
• Regulatory compliance: Meeting the reporting and compliance requirements set by our international licensing body.
• Service improvement: Analysing aggregated usage patterns to improve platform performance and user experience.
• Marketing communications: Sending promotional information such as bonuses, cashback and special offers — provided you have given consent to receive such communications.

4. Sharing and Disclosure of Information

tpower1 does not sell or rent your personal information to any third party for their commercial purposes. However, there are limited situations where we need to share data with certain parties:

• Payment service providers: Transaction information is shared with authorised payment processors to enable deposits and withdrawals to be processed within 30 minutes to 3 hours.
• Game software providers: Data required by game development companies to ensure games function correctly and fairly.
• Regulatory bodies and law enforcement: When required by law, court order or direction from our licensing body, we may disclose relevant information.
• Technical service providers: Companies that provide infrastructure, server hosting, analytics and cybersecurity services to tpower1, who are bound by strict confidentiality agreements.
• Business transfers: In the event of a merger, acquisition or asset transfer, user information may be transferred — in such situations, users will be notified in advance.

All third parties we work with are bound by data protection obligations equal to or exceeding the standards we adhere to.

5. Data Storage and Security Measures

The security of your personal information is a responsibility we take seriously. We implement multiple layers of technical and organisational security controls, including:

• 256-bit SSL/TLS encryption for all data transmitted between your device and our servers
• Data-at-rest encryption for sensitive financial and identification information
• Role-based access control for internal staff — only personnel who need to may access specific data
• Regular security audits by independent parties and penetration testing
• Continuous system activity monitoring to detect unauthorised access attempts
• Clear incident management procedures in the event of a data breach

Your personal data is stored for the duration your account is active and for any additional period required by law or licensing obligations after the account is closed. When data is no longer needed, it is deleted or anonymised in a secure manner.

6. Use of Cookies and Similar Technologies

tpower1 uses cookies and similar tracking technologies to ensure the platform functions correctly and to provide a better experience for users. There are several types of cookies we use:

• Essential cookies: Required for basic platform functions such as login session authentication and security. Without these cookies, the platform cannot function properly.
• Functional cookies: Store your preferences such as interface language and display settings so you do not need to reconfigure them each time you access the platform.
• Analytics cookies: Collect aggregated and anonymous usage data to help us understand how users interact with the platform for improvement purposes.

You can configure your web browser to reject or delete cookies. However, please note that some tpower1 platform features may not function fully if essential cookies are blocked. For more information on how to manage cookies in your browser, refer to your web browser's help function.

7. Your Rights as a User

tpower1 recognises and respects your rights regarding personal data. You have the following rights, subject to certain conditions set by law and licensing requirements:

• Right of access: You may request a copy of the personal information we hold about you at any time.
• Right of rectification: If any of your information is inaccurate or outdated, you have the right to request a correction through your account settings or via customer support.
• Right of erasure: In certain situations, you may request that your personal data be deleted. This request will be assessed against our ongoing legal and licensing obligations.
• Right to restrict processing: You can ask us to limit how we use your data in certain circumstances.
• Right to object: You can object to the processing of your data for direct marketing purposes at any time.
• Right to data portability: You can request the data you have provided to us in a structured, machine-readable format.

To submit any of the above requests, contact our customer support team via live chat available 24/7 or by email at [email protected]. We will process your request within a reasonable timeframe and inform you of the action taken.

8. Cross-Border Data Transfers

As a platform operating under international licensing, some of your personal data may be processed or stored on servers located outside Malaysia. This may occur when we use cloud service providers or technical infrastructure in other countries.

In such situations, tpower1 ensures that any such data transfers are protected by appropriate contractual safeguards, including data processing agreements that require recipients to comply with data protection standards equivalent to this Privacy Policy.

We do not transfer your data to countries that lack adequate data protection safeguards without appropriate additional protections in place.

9. Changes to This Privacy Policy

tpower1 reserves the right to update or modify this Privacy Policy at any time. Such changes will take effect immediately upon publication on this website. For material changes — that is, changes that significantly affect your privacy rights — we will notify you by email or via an in-platform notification at least 14 days before the changes take effect.

We encourage you to review this Privacy Policy periodically. The "Last updated" date at the top of this page indicates the date of the latest version. Your continued use of the tpower1 platform after the effective date of any such changes will be considered your acceptance of the updated Privacy Policy.

10. How to Contact Us About Privacy

If you have any questions, concerns or requests regarding this Privacy Policy or how we handle your personal data, please contact our Data Privacy Officer via:

• Live chat: Available 24/7 via the chat icon at the bottom right corner of the platform. Responses are available in Malay and English.
• Email: [email protected]

We are committed to addressing every privacy-related enquiry professionally and within a reasonable timeframe.